Samsung has been trying to blur the line between phone and tablet for years with the Galaxy Z Fold device, which doubles as a phone when closed and a mini tablet when open. Now, Google is following suit with the Pixel Fold, the search giant’s first phone with a bendable screen.
Just one day after launch, multiple users are reporting broken Pixel Fold screens, from unexpected scratches to dropped pixels to the pink line of death that’s plagued several other foldables in the past.
Why is the folding screen broken?
Foldable screens are fascinating, but they can be fragile. Unlike regular phone screens, they don’t have a layer of glass to protect them. The folding displays use Ultra Thin Glass (UTG), which is thin and allows the screen to fold. Then, there is a plastic screen protector on the screen to ensure it is protected.
But if any little bits get under the protector or the glass, it can damage the screen. So, when a user closes both sides, it presses dust and debris against it, which can lead up to the folding display breaking up.
A scan through Reddit forums and testimonials from reviewers reveals that most of the issues are stemming from the alignment of the Pixel Fold’s flexible OLED panel, the screen protector over it — which manufacturers advise you to never remove, and the gap between the display and the surrounding bezel.
The problems about the folding screen.
A Pixel Fold user noticed a bright pink line on the inner screen of their device after just a few hours of use. Another Pixel Fold owner posted on Reddit about noticing small dents on the inner screen area of their device. Even though they haven’t encountered any problems with the screen, it’s still a matter of concern. Another Fold owner has also reported issues with the screen protector, including peeling and scratches.
How did Google respond?
In response to the user complaints, Google spokesperson Alex Moriconi told The Verge, “We recommend anyone having an issue reach out to support to investigate.” For the Pixel Fold, Google offers both walk-in and mail-in repair services for quality checks, display problems, and all. The question is whether the company has improved from its disappointing customer service record.
About the follow-up progress, we will continue to pay attention.